Learning Systems · Enablement · Creative Design

Justine
Kris.

Senior Learning and Development Specialist who builds learning systems that improve performance, onboarding, and capability at scale — bringing structure, clarity, and visual thinking into how people learn and grow.

First Offshore Trainer · Fintech APAC Master Trainer · Financial Services 10+ Years L&D Visual Learning & Design IELTS 8.0 (C2 Proficient)
View My Work Get in Touch
Proficiency Uplift
46%
Canadian Solar
Faster Onboarding
30%
Time-to-productivity
Justine Kris Learning Design · Instructional Design · Onboarding Systems · Graphic Design · Capability Frameworks · eLearning Development · Remote Ready · Fintech · Manufacturing · BPO · Justine Kris Learning Design · Instructional Design · Onboarding Systems · Graphic Design · Capability Frameworks · eLearning Development · Remote Ready · Fintech · Manufacturing · BPO ·
About

The person behind
the learning systems

I helped build the first offshore onboarding program for a US-based fintech payments company in the Philippines — an opportunity that began with onshore certification and evolved into designing a learning system that could support a growing team from the ground up. That experience shaped everything about how I approach this work: you have to understand something deeply before you can teach it well.

I'm also among the first offshore Master Trainers in APAC for Western Union, where I supported service capability initiatives that contributed to a Top 3 global customer satisfaction ranking.

Since then, I've spent more than a decade designing onboarding programs, competency frameworks, and learning experiences across fintech, solar manufacturing, and global customer operations. I've worked with teams of all sizes, but the question behind it has remained the same: does this actually help people do their jobs better?

Outside of L&D, I'm drawn to creative work — design, illustration, motion, and visual storytelling. Not because they're separate interests, but because they sharpen the same skill: helping people understand ideas more clearly.

📍 Davao, Philippines  ·  IELTS Band 8.0  ·  Open to global remote roles

By the numbers
10+
Years in L&D across 3 industries
46%
Workforce proficiency improvement
30%
Faster time-to-productivity
Top 3
Global CSAT ranking achieved
What I am
L&D Instructional Design Onboarding & Enablement Illustration and Creative Work Visual Design & Motion Customer Education Fintech and Operations Remote-Ready
Portfolio

Selected work

Request full portfolio
⬡
Featured Project
Onboarding · Learning Design · Fintech
Offshore Onboarding Program — Fintech Payments
Helped design and launch a full onboarding program for the first offshore operations of a US-based fintech payments company in the Philippines — 40–50 hires per cycle, covering operations, compliance, and customer support. Details of this project are confidential. Available for discussion during interview conversations.
ADDIE LMS Blended Learning Fintech Compliance
Get in Touch
◈
Framework
Capability Development · Assessment
Competency Framework
Assessment program across multiple departments. Drove 46% proficiency improvement at Canadian Solar Thailand.
Request Sample →
📖
ESL · Training Material
ESL · Instructional Design
ESL Module Sample
A sample ESL training module demonstrating structured lesson design, learner-centered activities, and clear instructional flow.
Request Sample →
⬠
eLearning · In Progress
eLearning · Articulate Rise 360
Interactive eLearning Module
Sample module in Articulate Rise 360 — coming soon. Demonstrating modern authoring for global remote roles.
Coming Soon →
Creative Practice

Art, design &
everything else

Learning and design have always gone hand in hand for me. I explore ideas visually — through illustration, digital art, graphic design, and video. This space is where curiosity leads. A collection of work, experiments, and creative pursuits that shape how I communicate and build.

More to come as the collection grows.

View Work

Illustration & Visual Storytelling

View Work

Brand & Identity

🎬
View Work

Motion & Media

View Work

Learning & Communication Design

Experience

Where I've built

Canadian Solar Worldpay Western Union UAE
Nov 2019 – Nov 2025
Senior Training Specialist
Canadian Solar Manufacturing Thailand · Chonburi, Thailand
  • Designed company-wide capability programs — improved workforce proficiency by 46%
  • Managed THB 2M+ annual training budget
  • Developed competency frameworks supporting succession planning
  • Led blended learning: eLearning, workshops, hands-on technical training
Jan 2016 – Jul 2018
Training Specialist — Worldpay Inc.
VXI Global Holdings · Davao, Philippines
  • Helped design and launch the first offshore onboarding program for a US-based fintech payments company in the Philippines — certified onshore, built the learning system from the ground up
  • Built structured onboarding systems reducing new hire time-to-productivity by 30%
  • Designed learning journeys for 40–50 hires per cycle
  • Improved first-call resolution by 15% through coaching & data-driven interventions
  • Reduced training delivery time by 20% via digital modules and simulations
Sep 2014 – Jan 2016
Master Training Specialist — Western Union
BPO · Davao, Philippines
  • Among the first offshore Master Trainers in APAC after Train-the-Trainer certification
  • Supported new product launches through structured readiness programs
  • Helped lift customer satisfaction to Top 3 globally
Apr 2019 – Sep 2019
IT Specialist / Front Desk Administrator
Fujairah, UAE · International Role
  • Implemented an automated documentation process that improved efficiency and accuracy across property records
  • Provided cross-functional support across administration, client coordination, and IT operations
  • Contributed to business operations in an international real estate environment — bringing adaptability and cross-cultural awareness into every role since
Apr 2013 – Sep 2014
Customer Support Specialist — Western Union
BPO · Davao, Philippines
  • Maintained 95% customer satisfaction — Top 5 global site performance
  • Promoted to Master Training Specialist within 18 months
Still Curious

Currently

The work continues. This is what I'm currently building, exploring, and learning.

Motion & Visual
DaVinci Resolve Building
Video Storytelling Building
CapCut In Practice
Affinity Designer In Practice
After Effects Exploring
Motion Graphics Exploring
Learning Systems & Design
AI for Learning Design In Practice
VS Code In Practice
Articulate Rise 360 Building
Power Automate Exploring
GoHighLevel Exploring
What's Next
Personal Brand Development Ongoing
Portfolio as Living Document Ongoing
Notion as a Learning System Exploring
H5P / Genially Exploring
This changes as I do.
✦ Open to opportunities

Conversations where
good work takes shape.

Open to remote work in learning design, onboarding, and enablement. Based in Davao, Philippines — collaborating globally.

Send an Email LinkedIn Profile
justine_kris@outlook.com  ·  linkedin.com/in/justinekrisipal